Refund Policy
At Empress Elevated, every bottle of Sanctuary Shield™ is handcrafted in small batches with care, intention, and quality ingredients. Due to the nature of our botanical wellness products, we are unable to accept returns or offer refunds on opened or used products.
Refund & Return Policy
Due to the nature of our botanical wellness products, all sales are final.
Returns
For the safety and integrity of our products, we do not accept returns or exchanges on consumable items.
Refunds
Refunds are only considered if:
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Your order arrives damaged
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You receive the wrong item
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Your order is defective due to our error
Requests must be submitted within 7 days of delivery.
Please email:
Include:
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Order number
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Photos of the product
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Photos of the shipping box
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Description of the issue
If approved, we will replace the item or issue a refund.
Shipping costs are non-refundable.